FAQs

Hot Desk Flexi

How do the day rates work? You will be billed SGD/MYR 90 at the beginning of each calendar month and will have 2 day passes available in your account on the 1st. After the first 2 passes are used, you will be charged SGD/MYR 45 for the following 3 day passes. The day passes are then charged at SGD/MYR 35/day for the next 5 working days, SGD/MYR 30/day for the next 5 working days, and lastly, SGD/MYR 25/day for the remaining working days of the calendar month. The cycle refreshes before the 1st of the next calendar month.

How does the subscription fee work? Your subscription fee of SGD/MYR 90 is the base subscription fee for your first 2 days.  Your subscription fee renews at the beginning of every calendar month.

What is the process like when I check-in?  When you come into the space, approach our friendly Community Executives at the front desk to check-in. For your first 2 days, you will use the day passes that are included in the subscription fee, so you will not be charged again. From the 3rd day onwards, you will be charged as you check-in with additional day passes based on the prices of the tiered day passes listed above. You will be able to see your history of invoices in your Found8 member account.

Can I pause my account? You may pause your account by giving one month's notice. It is paused by calendar month.

What is the cancellation period for the Hot Desk Flexi plan? You can cancel up to 1 business day before the end of the calendar month.

What does it cost to visit the space for 7 days under the Flexi Hot Desk plan? SGD/MYR 295. The total cost will be $90 + (3 days at $45/day) + (2 days at $35/day) = $295 (excluding taxes + all prices in SGD/MYR). 

Can I visit more than 1 location with my Hot Desk Flexi plan? No, your Hot Desk Flexi plan is applicable to only 1 location.

Do I get any free meeting room usage? No, but you have access to member rates for event space and meeting room bookings.

What days and time can I access the space? You may check-in at the front desk from 9 am onwards, Monday to Friday. Do return the day pass and exit by 6 pm. You cannot access the space on public holidays and weekends.

Hot Desk Lite

Can I visit more than 1 location with my Hot Desk Lite plan? No, your Hot Desk Lite plan is applicable to only 1 location.

Do I get any free meeting room usage? Yes, 1 hour per month.

What is the cancellation period for the Hot Desk Lite plan? 1 month's notice period.

What days and time can I access the space? You may check-in at the front desk from 9 am onwards, Monday to Friday. Do return the day pass and exit by 6 pm. You cannot access the space on public holidays and weekends.

Hot Desk Unlimited

Can I visit more than 1 location with my Hot Desk Unlimited plan? Yes, you can visit all of the Found8 locations in your registered city (Singapore or Malaysia) on a Hot Desk Unlimited plan. Please note that in light of the COVID-19 situation, this benefit is paused until further notice to reduce community spread.

Do I get any free meeting room usage? Yes, 2 hours per month.

What is the cancellation period for the Hot Desk Unlimited plan? 1 month's notice period.

What days and time can I access the space? You can access the space 24/7.